E-Learning - Cultural Competence

This training is intended to educate professional and paraprofessional home care and hospital staff about behaviors and communication tools that foster respect and sensitivity.

Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone

Interviews with experts in the field provide further insight on how to provide culturally competent care.

Topics include:

•    Family structure
•    Personal space
•    Eye contact
•    Touch
•    Gestures
•    Gender roles
•    Sexual orientation
•    Verbal communication style
•    Time orientation
•    Literacy 
•    Beliefs about medicine, illness and health