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Communication is a process of creating shared understanding that includes speaking, listening and non-verbal cues.
This program describes the importance of positive communication and teaches effective methods for creating clear, respectful exchanges.
Positive communication skills help caregivers to relate effectively and improves the quality of life for the care recipient.
Topics covered include:
• Verbal and non-verbal communication
• Active listening
• Asking open-ended questions
• Clarification • Pacing
• Obstacles to communication
• Communicating with a
hearing impaired person
• Uncomfortable conversations
• Honoring your client's feelings
• Ageism: what it is and how to avoid it
• Importance of professional appearance
Length: 15 minutes |
