Developing Cultural Competence DVD

Communication Series Volume 4

Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. You can use this training to educate professional and paraprofessional home care and hospital staffabout behaviors and communication tools that foster respect and sensitivity.

This program explores how cultural beliefs and values affect communication and understanding. Interviews with experts in the field provide further insight on how to provide culturally competent care.

Used by the National Veterans Administration for employee training nationwide.

Topics include:

•    Family structure
•    Personal space
•    Eye contact
•    Touch
•    Gestures
•    Gender roles
•    Sexual orientation
•    Verbal communication style
•    Time orientation
•    Literacy
•    Beliefs about medicine, illness and health

Program comes with support materials, which include outline, learning objectives, key points and definitions, test and answer key.

Length: 40 minutes

$139.00

Behind the Scenes:
Developing Cultural Competence: An Experience in Diversity

Developing Cultural Competence DVD

Communication Series Volume 4

$139.00

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