Communication Skills

Communication Series Volume 6

Communication is a process of creating shared understanding. It includes speaking, listening and non-verbal cues. This program describes the importance of positive communication and teaches effective methods for creating clear, respectful communications.

Topics covered include:

• Verbal and non-verbal communication
• Active listening
• Asking open-ended questions
• Clarification • Pacing
• Obstacles to communication
• Communicating with someone who has hearing loss
• Uncomfortable conversations
• Honoring your client's feelings
• Ageism: what it is and how to avoid it
• Importance of professional appearance

Length: 15 minutes