Communication is a process of creating shared understanding that includes speaking, listening and non-verbal cues. This program describes the importance of positive communication and teaches effective methods for creating clear, respectful exchanges. When you train your home care staff in positive communication skills, it increases their ability to relate effectively and improves the quality of life for patient/client.
Topics include:
• Verbal and non-verbal communication
• Active listening
• Asking open-ended questions
• Clarification • Pacing
• Obstacles to communication
• Communicating with someone who has hearing loss
• Uncomfortable conversations
• Honoring your client's feelings
• Ageism: what it is and how to avoid it
• Importance of professional appearance
Length: 15 minutes
For more information:
Please call Medifecta Healthcare Training at 888-846-7008 for pricing on the number of trainings you wish to purchase. When payment is received, we will issue your password and you can begin to use your administrative page and assign the trainings to your staff.