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Train the Trainer

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Train the Trainer

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Course Number:

This course is not approved by the California Department of Social Services (CDSS).

In this course we will address not only why it is essential for assisted living/residential care administrators to train his/her staff, but provide valuable techniques for how to successfully train diverse learners. We will discuss the three learning styles and helpful methods that are best for each style. This course is designed to prepare the trainer to understand how to best train staff using various training formats and develop a training plan. Through this course the participant will learn the difference between goals and objectives and be able to utilize methods to evaluate what his/her staff has obtained through training.
Course Information:
  • Online Training Course
  • Credit Hours: 1.50
  • Discuss Reasons to Do Staff Training.
  • Identify Recommended Staff Training Topics
Helpful Instructions
 Purchasing Courses for Yourself Purchasing Courses for Yourself:

This Training course is delivered 100% online through our Online Campus. In order to enroll you in a course we will need to collect your First Name, Last Name and Email Address.

When you place your order we will create an account for you, or add the courses to your existing account if you are a return customer. Access to the Online Campus is based on your email address. If you are a return customer, please purchase using the same email address used previously to avoid creating a duplicate account.

The course(s) you purchase will be available within 10 minutes of purchase and your login information will be sent to the email address you provide.
 Purchasing Courses for Others Purchasing Courses for Others:

This Training course is delivered 100% online through our Online Campus. If you are purchasing for others or your employees, please make sure to provide the First Name, Last Name, and Email Address of the person who you are purchasing for.

IMPORTANT: Access to the Online Campus is based on email addresses. If you are purchasing for multiple people, each person must have a unique email address to access the Online Campus. DO NOT USE THE SAME EMAIL ADDRESS FOR DIFFERENT INDIVIDUALS!

When you place your order we will create accounts for each individual you are purchasing for. If you are a return customer, please purchase using the same email address used previously to avoid creating duplicate accounts.

Example: Jim is buying a course for Bob. Jim will provide Bob’s First, Last and Email before the course is added to cart. Jim then uses his personal information for the checkout process.

We understand no one likes to give out their information and that’s why we only require the course attendee’s First Name, Last Name and Email to add the course to your shopping cart.

The course(s) you purchase will be available within 10 minutes of purchase and each person’s login information will be sent to the email address you provide.


By the end of this course participants will be able to:
  • Discuss reasons to do staff training.
  • Identify recommended staff training topics.
  • Name three types of learning.
  • Describe Bloom’s Taxonomy and its application to staff training.
  • Explain the three learning styles and the teaching methods that are best for each style.
  • Discuss both the characteristics of adult learners and barriers to learning for adults.
  • Explain how cultural differences can affect learning.
  • Contrast the advantages and disadvantages of different training formats.
  • Describe how to develop a staff training plan.
  • Given a training topic, write appropriate goals and objectives for training.
  • Describe methods to evaluate training.
"Hour One: I. Why It is Important to Train Your Staff a. Well Trained Staff Delivers Better Care Which Yields: i. Staff feel competent and act professional ii. Staff have higher job satisfaction iii. Residents experience better care outcomes iv. Resident are happier v. Your Community builds an improved licensing compliance, outstanding reputation, improved census, and improved bottom line II. Challenges of Training a. Discuss what challenges one faces imparting knowledge to staff i. Volume of Training Required 1. Resident Care 2. Dementia Care 3. Medication Care 4. Food Service 5. Safety Preparedness 6. Other Training (Sexual Harassment, Personal Stress, etc) III. Different Types of Learning a. Knowledge i. Information Staff need to have to do his/her job b. Skills i. Tasks or behaviors staff need to have c. Attitudes i. Emotions or feelings that we wish our staff to have and display to our residents IV. Bloom’s Taxonomy a. Developed a taxonomy of three domains: i. Cognitive ii. Psychomotor iii. Affective b. Cognitive Domain: Knowledge based domain consisting of six levels i. Knowledge ii. Comprehension iii. Application iv. Analysis v. Synthesis vi. Evaluation c. Psychomotor Domain: Skills based domain consisting of six levels d. Affective Domain: Attitudinal based domain consisting of five levels e. Staff must be able to successfully do a basic task before learning another more complex V. Learning Styles a. Knowing which learning style is best for your staff b. Understand your personal learning style c. Learning Style Exercise i. Answer Questions (Choices A, B, C determines what type of learner the participant is mostly likely to possess) 1. “A” Answer is a Visual Learning Style 2. “B” Answers is a Audio Learning Style 3. “C” Answer is a Kinesthetic Learning Style VI. Teaching Strategies For Each Style a. Why It Is Essential To Know The Best Teaching Strategy For Each Learning Style b. Make It Appeal To Your Staff i. Visually 1. Ensure students see words written 2. Use graphics, illustrations, demonstrations, and images ii. Audibly 1. Repeat difficult words and concepts aloud 2. Incorporate small-group discussion 3. Organize debates 4. Listen to books on tape, online classes with audio, etc 5. Encourage oral interpretation iii. Kinesthetically 1. Provide hands-on activities 2. Have frequent breaks to allow movement 3. Use visual aids and objects in training 4. Use role play 5. Take notes c. A Variety of Methods Challenges Staff To Learn In Different Ways i. Authentic Learning Tasks ii. Usable Knowledge VII. Taking Control of Learning a. Learn to recognize when one understands and when he/she needs more information on the subject VIII. Additional Thoughts a. Consider the following about learners: i. Some use deductive reasoning (want big picture first) ii. Others use inductive reasoning (want examples before developing an overview of big picture) iii. Some prefer to work alone iv. Others prefer to work in groups b. It may be impossible to meet every staff person’s learning needs, but is important to recognize your personal style is not the same as everyone else IX. Characteristics of Adult Learners a. Teaching adults must be different as his/her needs are different and extend beyond the basic acquisition of knowledge needed by children. b. Children vs. Adults (When It Comes To Learning) i. Rely on the “teacher” vs. Decide for themselves what is important to learn ii. Expect what they learn to be useful for future vs. Expect what they learn to be useful immediately iii. Have little – no life experience vs. Have many life experiences to draw upon and may have fixed viewpoints or strong opinions iv. Have little ability to serve as a knowledgeable resource to classmates or teacher vs. Have significant ability to serve as knowledgeable resources to a trainer and fellow participants c. When training adults, focus on “real world-life” d. Demonstrate immediately how training can be applied to current situations e. Show respect for his/her work and life experiences f. Encourage staff during successful training g. Relate materials to learners past h. Encourage dialog and allow challenge of ideas when possible i. Use exercises…get learner involved j. Mix it up…vary your teaching methods to meet different learning styles k. When teaching adult learners note they retain: i. 20% of what they hear ii. 30% of what they see iii. 50% of what they see and hear iv. 90% of what they say and do 1. More Involvement in Learning Process = Greater Retention Rate l. Adults may possess lack of confidence and/or lack of successful past learning experience i. English as second language ii. Too busy…too tired iii. Personal conflicts iv. Belief he/she already knows material X. Cultural Differences a. Can create barriers to learning b. Be cautious to show respect c. Language barriers…idioms and slang d. Be conscious of the level of understanding with all group e. Potential Barrier Exercise

Additional Information

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Course Type Online Course

Train the Trainer