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Communication Skills DVD

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Communication Skills DVD

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Course Number:

Communication Skills DVD
Course Information:
  • Training Materials and DVDs
  • 1 Credit Hour
  • Verbal and Non-Verbal Communication
  • Active Listening


Topics covered include:
  • Verbal and non-verbal communication
  • Active listening
  • Asking open-ended questions
  • Clarification
  • Pacing
  • Obstacles to communication
  • Communicating with someone who has hearing loss
  • Uncomfortable conversations
  • Honoring your client's feelings
  • Ageism: what it is and how to avoid it
  • Importance of professional appearance

Program comes with support materials, which include outline, learning objectives, key points and definitions, test and answer key.

Total Course Time: 45 minutes (includes 15 minute DVD, support materials, review and testing)

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Additional Information

Canonical Link training-programs/dvd-training-programs/communication-skills-dvd
Course Type DVD

Communication Skills DVD